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Prepared by ETITE Ltd

1st Care
Telemedicine Platform

A complete healthcare delivery ecosystem — connecting patients, doctors, labs, and pharmacies through intelligent digital workflows.

Web App
Android
iOS
◆ Platform Capabilities

Core Features Overview

24 integrated modules across 7 functional areas — powering the complete healthcare delivery lifecycle.

🛡️
Access Control
6 predefined roles + custom RBAC with granular permissions across facilities.
RBACMulti-Facility
📅
Smart Scheduling
Service-based booking with real-time availability, conflict detection, and reminders.
AppointmentsCalendar
🎥
Video Consultations
HD video calls with screen sharing, waiting rooms, and call quality monitoring.
WebRTCReal-time
📋
Clinical Records
Structured SOAP notes, longitudinal patient history, and audit-ready documentation.
EMRHIPAA
💊
E-Prescriptions
Digital prescriptions with pharmacy workflows, drug interaction alerts, and refill requests.
PharmacyCatalog
🧪
Lab & Diagnostics
Doctor-ordered tests, lab tech queues, structured results with critical alerts.
LabResults
💳
Billing & Payments
Multi-gateway payments, invoicing, insurance claims, and revenue dashboards.
StripeMobile Money
📊
Analytics & Reports
Admin dashboards, clinical analytics, scheduled reports, and CSV/PDF exports.
InsightsKPIs
◆ Access Control

User Roles & Permissions

Enterprise-grade RBAC with 6 predefined roles and custom role creation for facility-specific needs.

👨‍💼
Super Admin
Platform-wide oversight
Global user management
Facility onboarding
System configuration
Platform analytics
🏥
Admin
Facility-level management
Staff management
Service configuration
Facility reports
Billing oversight
🩺
Doctor
Clinical workflows
Consultations & notes
Prescriptions & lab orders
Patient records
Follow-up scheduling
🧑‍🦱
Patient
Self-service healthcare
Appointment booking
Health records access
Payments & receipts
Secure messaging
🔬
Lab Technician
Diagnostic workflows
Lab request queue
Sample tracking
Result entry
Critical alerts
💊
Pharmacist
Medication dispensing
Prescription queue
Inventory tracking
Dispensing workflows
Patient counseling
◆ Provider Management

Doctor Profiles & Discovery

Patients discover and book with the right doctor through intelligent search, real-time availability, and verified reviews.

🔍
Smart Search & Filters
Find doctors by specialty, availability, rating, facility, language, and insurance acceptance.
📅
Real-Time Availability
Structured availability slots with recurring weekly schedules and override capability.
⭐
Ratings & Reviews
Consultation-verified ratings with aggregated scores displayed on doctor profiles.
🏥
Multi-Facility Affiliations
Doctors practice across multiple facilities with per-location schedule management.
📊
Performance Tracking
Consultation volume, patient satisfaction, and no-show rates for admin oversight.
Find a Doctor
👩‍⚕️
Dr. Sarah Uwimana
Cardiologist · Kigali Central Hospital
★★★★★
Available
👨‍⚕️
Dr. Jean Habimana
Pediatrics · 1st Care Clinic
★★★★☆
Busy
👩‍⚕️
Dr. Aline Mukiza
Dermatology · Remera Clinic
★★★★★
Available
👨‍⚕️
Dr. Eric Ndayisaba
General Medicine · Nyarugenge
★★★★☆
Offline
◆ Scheduling

Appointment & Scheduling System

Seamless booking flow linking patients, doctors, and facilities with intelligent conflict detection and automated reminders.

STEP 01
Search Doctor
By specialty & availability
→
STEP 02
Select Service
Consultation type & pricing
→
STEP 03
Pick Time Slot
Real-time availability
→
STEP 04
Pay & Confirm
Prepayment or insurance
→
STEP 05
Get Reminders
SMS, Email, Push
🔗
Three-Way Association
Every appointment links Patient + Doctor + Facility with service and pricing context.
🔄
Recurring Bookings
Schedule recurring appointments for chronic care and ongoing treatment plans.
📲
Multi-Channel Reminders
Automated SMS, email, and push notifications at 24hr, 2hr, and 30min intervals.
Pending
→
Confirmed
→
In Progress
→
Completed
|
Canceled
|
No-Show
◆ Call Center

Virtual Waiting Room & Call Center

Enterprise-grade telemedicine operations with patient queuing, call routing, supervisor monitoring, and quality tracking.

⏳
Patient Queue
Visual position indicator with estimated wait time and priority elevation for urgent cases.
📡
Active Calls Dashboard
Real-time view of all ongoing consultations with call routing to available providers.
🎧
Supervisor Mode
Silent monitoring for training and quality assurance with session recording capabilities.
📶
Connection Pre-Check
Camera, microphone, and bandwidth testing before joining with automatic audio fallback.
Waiting Room — Dr. Uwimana
🏥
Your Position in Queue
2nd
Estimated wait: ~8 minutes
✓ Camera ready
✓ Mic ready
✓ Good connection
While you wait: Please complete your pre-visit intake form →
◆ Telemedicine

Video & In-Person Consultations

HD video consultations between patients and doctors, or doctor-to-doctor for specialist referrals and case discussions.

12:34
🩺
Dr. Sarah Uwimana · Cardiology
🧑
🎤
📹
🖥️
💬
📝
📞
🎥
Patient ↔ Doctor Video
HD video with WebRTC, screen sharing, and in-session chat for sharing documents.
👨‍⚕️
Doctor ↔ Doctor Consult
Specialist referral discussions with shared patient context and collaborative notes.
📋
In-Session Documentation
Real-time SOAP notes, prescription creation, and lab ordering during the consultation.
📱
Audio-Only Fallback
Automatic switch to audio on poor connections. Full functionality on mobile devices.
⏱️
Duration Tracking
Automatic time logging for accurate billing and utilization analytics.
◆ Communication

Messaging & Secure Communication

End-to-end encrypted messaging between patients and providers, plus internal staff coordination channels.

👩‍⚕️
Dr. Sarah Uwimana
● Online
Hello! I've reviewed your latest lab results. Your blood pressure readings look improved. 🎉10:23 AM
That's great news! Should I continue with the same medication dosage?10:25 AM
Yes, continue as prescribed. I've also attached some dietary guidelines that will help. Let's check again in 2 weeks.10:27 AM
Thank you, Doctor! I'll follow the guidelines. 🙏10:28 AM
🔒
End-to-End Encryption
All messages encrypted in transit and at rest. HIPAA-compliant communication.
📎
File & Image Sharing
Share lab results, prescriptions, medical images, and documents within chat.
🔬
Staff Channels
Doctor ↔ Lab and Doctor ↔ Pharmacy dedicated channels for clinical coordination.
⚡
Quick Responses
Pre-built message templates for common patient questions and auto-responses.
🔔
Escalation Workflows
Unread message alerts with time-based escalation to supervisors.
◆ Patient Self-Service

Patient Health Intake & Records

Patients record their medical history, vital signs, medications, and symptoms — building a comprehensive health profile over time.

💊
Current Medications
Log medications with dosage, frequency, and prescribing doctor for drug interaction awareness.
⚠️
Allergies & Alerts
Drug, food, and environmental allergies with severity levels visible to all providers.
❤️
Vital Signs
Blood pressure, heart rate, temperature, weight, height with auto BMI calculation.
📋
Symptom Checklist
Pre-visit symptom reporting with severity scales and body pain location mapping.
🧬
Family History
Hereditary conditions, cancer history, and genetic risk factors for informed clinical decisions.
🏥
Surgical History
Past surgeries with dates, facilities, and outcomes linked to the patient timeline.
💉
Immunizations
Vaccination records with dates, lot numbers, and upcoming booster reminders.
📄
Upload Lab Results
Import external lab results and medical records from other providers in PDF or image format.
Pre-Visit Form
→
Smart Prompts
→
Doctor Reviews
→
Verified & Saved
→
Health Timeline
◆ Pharmacy

Prescription Management

Digital prescriptions from creation through pharmacy dispensing — with drug interaction alerts, refill requests, and full medication history.

DOCTOR
Creates Rx
→
SYSTEM
Drug Check
→
PHARMACY
Dispenses
→
PATIENT
Picks Up
📝
Multi-Medication Prescriptions
Multiple medications per Rx with dosage, frequency, duration, and route details.
⚠️
Drug Interaction Alerts
Real-time warnings when prescribing medications that may interact with current drugs.
🔄
Refill Requests
Patients request refills through the app; doctors approve, modify, or decline.
Prescription #RX-2026-0847
Prescribed by Dr. Uwimana · Feb 8, 2026
💊
Amlodipine 5mg
1 tablet daily · 30 days · Oral
Dispensed
💊
Metformin 500mg
2 tablets daily · 30 days · Oral
Dispensed
💊
Vitamin D3 1000IU
1 capsule daily · 60 days · Oral
Pending
◆ Revenue

Billing & Payments

Complete revenue cycle — from consultation pricing through multi-gateway payment processing, invoicing, and financial reporting.

💳
Monthly Revenue
$48.2K
↑ 12.4% vs last month
📄
Invoices Sent
1,247
↑ 8.2% vs last month
⏳
Pending Payments
$3.1K
↓ 15% fewer pending
🏥
Insurance Claims
89%
↑ Approval rate
📱
Mobile Money & Cards
MTN, Airtel Mobile Money, Visa, Mastercard, PayPal, and Flutterwave integration.
🧾
Auto Invoicing
Itemized invoices per consultation with digital receipts via email and SMS.
📊
Doctor Earnings
Per-doctor revenue tracking, commission management, and payout summaries.
◆ Care Continuity

Follow-Up & Care Continuity

Structured follow-up management with care plans, chronic condition tracking, automated reminders, and doctor-to-doctor referrals.

FEB 8, 2026
Initial Consultation
Dr. Uwimana diagnosed hypertension stage 1. Started Amlodipine 5mg daily. Ordered CBC and metabolic panel.
FEB 10, 2026
Lab Results Received
CBC normal. Metabolic panel shows mildly elevated glucose — fasting glucose ordered for follow-up.
FEB 22, 2026 · UPCOMING
Follow-Up Visit
Review BP response to medication. Discuss fasting glucose results. Adjust care plan if needed.
MAR 22, 2026 · SCHEDULED
Monthly Check-In
Chronic care monthly review. Vitals, medication adherence check, and lifestyle assessment.
📅
Scheduled Follow-Ups
Per-consultation follow-up appointments with recommended dates and automated reminders.
🫀
Chronic Care Plans
Long-term templates for diabetes, hypertension, and other chronic conditions with milestone tracking.
🔀
Referral Management
Doctor-to-doctor referrals with full clinical context, notes, and status tracking.
📊
Treatment Progress
Track patient progress against care plan milestones with visual trend indicators.
◆ Patient Experience

Engagement, Health Tips & Feedback

Driving better health outcomes through education, medication reminders, wellness tracking, and continuous quality feedback loops.

📚
Health Library
Articles, videos, and guides curated by doctors for each condition.
240+
Resources
💊
Medication Reminders
Push notifications aligned with prescribed medication schedules.
94%
Adherence Rate
🏆
Achievement Badges
Gamification for medication streaks, health goals, and wellness milestones.
12
Badge Types
⭐
Ratings & Reviews
Post-visit verified ratings with NPS tracking and complaint resolution.
4.8
Avg. Rating
💡
Daily Health Tips
Personalized tips based on patient conditions — diabetes nutrition, BP management, mental wellness.
📊
Condition Dashboards
Personalized health trackers for diabetes, blood pressure, pregnancy, and mental health.
📝
Satisfaction Surveys
Post-visit surveys with NPS tracking, complaint management, and escalation workflows.